Premium Streetwear Service for Our Global Community

At Stussy Store, we understand that our discerning streetwear community expects nothing less than premium quality and exceptional service. Just as we carefully curate our collections from brands like Visvim, WTAPS, and NEIGHBORHOOD, we approach shipping and returns with the same attention to detail and commitment to excellence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free (orders over $50) 15-25 business days after shipment EMS

Note: We ship globally, excluding certain Asian countries and remote locations. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges Policy

Returns Policy Overview

  • Return Window: 15 days from the date you receive your items
  • Condition Requirements: Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of purchase required

Non-Returnable Items

To maintain the integrity of our premium collections and protect against fraud, the following items cannot be returned:

  • Limited Edition Drops and exclusive collaborations
  • Footwear that shows signs of wear or has been tried on outside on hard surfaces
  • Items from Premium Footwear and The Japan Edit collections that have had security tags removed
  • Any item that does not meet our condition requirements

Note: Due to the exclusive nature of limited edition streetwear releases, these items are final sale to ensure authenticity and prevent reseller abuse.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same 15-day window and condition requirements as returns. If the item you want is out of stock, we’ll process a refund instead and notify you when your desired item is back in stock.

Step-by-Step Return Process

1 Submit Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Body:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return: [List items]
Reason for Return: [Reason]
Preferred Resolution: â–¡ Refund â–¡ Exchange (specify size/color preference)
I confirm that the items are in original condition with all tags attached and have not been worn or washed.

2 Receive Authorization & Shipping Label

Within 24-48 hours, we’ll email you a return authorization and prepaid shipping label if your return is approved. Returns without authorization cannot be processed.

3 Package & Ship Your Return

Securely package your items in the original packaging, include the original invoice, and attach the provided shipping label. Drop your package at any authorized DHL or FedEx location.

4 Return Processing

Once we receive and inspect your return (typically 3-5 business days after shipment), we’ll process your refund or exchange.

Refunds

Refund Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Credit Card/PayPal Refunds: 5-10 business days after we process your return

Refund Method

Refunds are issued to your original payment method. We support refunds through all our payment partners:

  • VISA
  • MasterCard
  • JCB
  • PayPal

Important: Shipping costs are non-refundable. For exchanges, we cover the cost of shipping the replacement item to you.

International Returns

As a global streetwear destination serving customers worldwide (excluding certain Asian countries and remote locations), we’ve streamlined our international returns process:

  • Prepaid return labels provided for all authorized returns
  • No additional customs fees for returns
  • Same 15-day return window applies globally
  • Refunds processed in your original currency

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement or refund at no additional cost to you.

For quality assurance, all our premium collections from brands like UNDERCOVER, Visvim, and WTAPS undergo thorough inspection before shipment.

Questions About Returns?

Our customer service team understands the streetwear community’s expectations for premium service.

  • Email: [email protected]
  • Response Time: 24-48 hours during business days
  • Address: 3207 Kerry Way, Norwalk, US 90650