Returns & Exchanges

OUR COMMITMENT TO QUALITY & SATISFACTION

At Stussy Store, we understand that our discerning streetwear community expects nothing less than premium quality and exceptional service. Just as we carefully curate our collections from brands like Visvim, WTAPS, and NEIGHBORHOOD, we approach returns and exchanges with the same attention to detail and commitment to excellence.

If your purchase doesn’t meet your expectations, our streamlined returns process ensures a resolution that matches the premium experience you deserve.

RETURNS POLICY OVERVIEW

Return Window

We accept returns within 15 days from the date you receive your items.

Condition Requirements

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in original packaging
• Proof of purchase required

Non-Returnable Items

To maintain the integrity of our premium collections and protect against fraud, the following items cannot be returned:

• Limited Edition Drops and exclusive collaborations
• Footwear that shows signs of wear or has been tried on outside on hard surfaces
• Items from Premium Footwear and The Japan Edit collections that have had security tags removed
• Any item that does not meet our condition requirements

EXCHANGES

We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same 15-day window and condition requirements as returns.

If the item you want is out of stock, we’ll process a refund instead and notify you when your desired item is back in stock.

STEP-BY-STEP RETURN PROCESS

Step 1: Submit Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Step 2: Receive Authorization & Shipping Label

Within 24-48 hours, we’ll email you a return authorization and prepaid shipping label if your return is approved. Returns without authorization cannot be processed.

Step 3: Package & Ship Your Return

Securely package your items in the original packaging, include the original invoice, and attach the provided shipping label. Drop your package at any authorized DHL or FedEx location.

Step 4: Return Processing

Once we receive and inspect your return (typically 3-5 business days after shipment), we’ll process your refund or exchange.

REFUNDS

Refund Timeline

• Credit Card/PayPal Refunds: 5-10 business days after we process your return
• Processing Time: 3-5 business days after we receive your return

Refund Method

Refunds are issued to your original payment method. We support refunds through all our payment partners: VISA, MasterCard, JCB, and PayPal.

INTERNATIONAL RETURNS

As a global streetwear destination serving customers worldwide (excluding certain Asian countries and remote locations), we’ve streamlined our international returns process:

• Prepaid return labels provided for all authorized returns
• No additional customs fees for returns
• Same 15-day return window applies globally
• Refunds processed in your original currency

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement or refund at no additional cost to you.

For quality assurance, all our premium collections from brands like UNDERCOVER, Visvim, and WTAPS undergo thorough inspection before shipment.