FAQ

We specialize in premium streetwear from iconic brands including Stussy, UNDERCOVER, Visvim, WTAPS, NEIGHBORHOOD, and more. Our collections span across accessories, apparel, footwear, and lifestyle products with a focus on authentic urban culture.

Absolutely. Our “The Japan Edit” section features curated Japanese streetwear, including premium selections from UNDERCOVER, Visvim, and NEIGHBORHOOD – bringing authentic Tokyo street culture directly to your doorstep.

Yes, 100% authentic. We source directly from brands and authorized distributors to ensure you receive genuine premium streetwear with the quality and craftsmanship you expect.

We ship globally from our warehouse at 3207 Kerry Way, Norwalk, US 90650. We proudly serve most international destinations, though we currently cannot ship to certain Asian countries and remote locations due to logistical constraints.

We provide two international shipping methods:

STANDARD SHIPPING – $12.95
• Carriers: DHL or FedEx
• Delivery: 10-15 business days after dispatch
• Premium tracking and faster delivery

FREE SHIPPING
• Carrier: EMS
• Delivery: 15-25 business days after dispatch
• Minimum order: $50+
• No additional cost for qualifying orders

We process orders within 1-2 business days before dispatch. You’ll receive tracking information once your order ships so you can follow its journey to your doorstep.

International orders may be subject to customs fees, import duties, or taxes in your country. These charges are the responsibility of the recipient and are not included in your order total.

We accept all major payment methods for seamless global transactions:
• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption and security measures to protect your payment information and ensure safe, secure transactions.

We offer a 15-day return policy from the date of delivery. If the fit isn’t right or you’re not completely satisfied, we’re here to help.

Contact our customer service team at [email protected] to initiate returns. Our team will guide you through the process and ensure your streetwear expression is perfect.

Yes, we facilitate exchanges for different sizes when available. Please contact our customer service team within the 15-day return window to arrange an exchange.

Once your order ships, you’ll receive a dispatch notification email with tracking information. You can use this to follow your premium streetwear’s journey to your location.

Contact us immediately at [email protected] if you need to modify or cancel your order. We can only process changes before your order enters the shipping process.